Frequently Asked Questions
Who are you and what makes your services reliable?
We are 24x7servermanagement.com, a managed service provider with 20+ years of industry experience. Our team of 75+ certified administrators manages over 1000+ servers worldwide. We are an AWS Select Consulting Partner, KCSP Partner, and follow ISO 27001:2022 (TÜV SÜD certified) standards for data security.
What type of services do you provide?
Our core expertise includes:
- System Administration Services (Linux, Windows, cPanel, Plesk, Dedicated Servers)
- Cloud & DevOps Consulting (AWS, Azure, GCP, CI/CD, Kubernetes)
- Security Services (Server Hardening, VAPT, PCI Compliance)
- 24×7 Monitoring & Incident Management
- Disaster Recovery & Backup Solutions
Do you provide 24×7 support?
Yes. Our team operates round the clock with real-time communication over Slack, WhatsApp, Email, or Ticketing System.
How do you ensure data security?
We follow strict ISO 27001:2022 (TÜV SÜD certified) processes to ensure your infrastructure and data remain secure. Additionally, we implement least-privilege access, regular audits, and compliance-driven monitoring.
How experienced is your team?
We have a dedicated team of 75+ certified engineers with expertise across system administration, cloud, DevOps, and cybersecurity. Many of our experts hold certifications like AWS, Kubernetes, Red Hat, and CEH.
How do you handle incidents and escalations?
Our L1/L2 engineers handle first-level fixes (service restarts, log cleanup, safe reboots, etc.). Critical or complex issues are escalated to senior engineers (L3) for advanced troubleshooting. Clients receive real-time updates throughout.
What makes you different from other providers?
- 20+ years of proven experience
- ISO 27001:2022 certified processes
- AWS Select Consulting & KCSP Partner
- Dedicated 24×7 global support
- Security-first approach (hardening, VAPT, compliance)
- Customized plans tailored to your business
Can you manage servers across different platforms?
Yes. We support Linux & Windows servers, cPanel, Plesk, bare-metal, VPS, cloud platforms (AWS, Azure, GCP, DigitalOcean, etc.), and hybrid environments.
Do you provide custom solutions?
Absolutely. We design customized managed service plans based on your business needs—whether you need end-to-end management or specific services like DevOps pipelines, cloud cost optimization, or compliance hardening.
What are your payment options?
We accept payments via:
- Wire Transfer
- PayPal
- Razorpay (for Indian clients)
Do you offer trial services?
Yes. We offer 1 hour free consulting services for Hire our experts plans. And depending on the service like dedicated stafffing, we also provide a short-term trial to demonstrate our team expertise before long-term engagement.
Where are your clients located?
We serve clients across US, Canada, Europe, Middle East, and Asia. Our support framework is fully remote, allowing us to manage global infrastructure seamlessly.
Do you provide SLAs?
Yes. All our managed services come with Service Level Agreements (SLAs) that define guaranteed response and resolution times.
Do you help with compliance?
Yes. We provide:
- PCI DSS compliance support
- HIPAA-ready setups
- ISO 27001-aligned processes
- Audit assistance