Shared Staffing

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This Plan is a "Team" of highly qualified and Internationally Certified Persons with lots of work experience, The idea of shared staffing is to minimize the support cost by sharing the team on twin support projects. The response time may not be exactly as dedicated personal staff but you will be satisfied with the overall response time and performance of our support team.

Support Features

Support Features
  • Support options of 8 hours, 16 hours or 24 hours
  • Unlimited Ticket Support
  • Escalate Tickets to Concerned Department

Communication With DataCenters

Service Optimizations
  • For Server Reboots (Via Ticket, Remote KVM Console)
  • Follow-up with the DC via email or phone for any issues ( Hardware, Reboots or Upgrades )

Response Time 60 Minutes As Per SLA

 Response Time 60 Minutes As Per SLA
  • Initial Response within 20 minutes to your Clients
  • Routine follow-up with the Tickets
  • Escalating Tickets to Proper Department ( Sales or Billing )
  • Pre-Sales Support
  • Get Necessary Details from Clients to Fix the Issues Quickly

Server Monitoring

Server Monitoring
  • Techs will be monitoring the Server 12x7
  • HTTP, PING, SMTP, POP and FTP monitoring
  • Restarting services for service failure alerts.
  • Fixing issues if any of the services have problems
  • Nagios Web-Interface

Work Reports

 Work Reports
  • Sending Ticket Reports ( Resolved, Pending and Closed Tickets )
  • Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)

Server Management

Server Management
  • Complete Server Management
  • Server Security
  • Service Optimizations
  • Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk)

Services Optimization

Services Optimization
  • Complete Server Setup
  • Kernel Updates
  • Selinux config
  • Iptables, CSF or APF Firewall ( You can let us know via Ticket)
  • Installing Mod-Security with Advanced Rules
  • Installing ClamAV Anti Virus (Integrating Exim)
  • Installing Maldet ( Malicious Code Removal Software )
  • Installing LSM ( Linux Socket Monitor ) – Optional
  • Installing PRM ( Process Resource Monitor ) – Optional
  • Uninstalling unnecessary software's likes cups, xwindows etc.

Basic & Advance Security

Basic & Advance Security
  • Server Securing and Hardening
  • Firewall Installation & Configurations
  • PHP Hardening
  • Root-kit and Root Access Alerts
  • Re-Secure a Server after Intrusion
  • Re-Secure a Server after Intrusion
  • And Many More...

Live Chat Support

Live Chat Support
  • Unlimited Live Chat Support
  • Resolving Issues via Live Chat
  • Pro-active Live Chat Support
  • Escalating Sales and Billing Related Chats to Concerned Department

If you are still not satisfied and if you think your need may be a little different and doesn't fit exactly with shared staffing plan, please get in touch and we will see if we can meet your special needs.