Shared Server Support

Sign Up Now – $250/Month

Shared Support Plan is best designed for mid-size shared hosting providers with just 1 or 2 servers. This support plan offers complete per server support package for limited (below 1500) hosted domains. This package will keep your cost of support under fixed budget as this plan also includes 24x7 HelpDesk and live chat support including monitoring your servers absolutely FREE. Please contact our sales department by submitting a ticket if you have more than 2 servers we will be happy to offer you good discounts with this plan. We will also work with your data center or server providers in case of server down or reboots.

Unlimited Tickets Support

Unlimited Tickets Support
  • 24x7 Technical Support
  • HelpDesk Support via WHMCS, Kayako Or any custom designed software
  • Unlimited Tickets
  • Escalate Tickets to Concerned Department if needed

Services Optimization

Security Software Installations
  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, MailEnable etc...)
  • And Many More...

Response Time 1 Hour

Response Time 1 Hour
  • Initial Response within 1 Hour to your Clients
  • Routine follow-up with the Tickets
  • Escalating Tickets to Proper Department (Sales or Billing)
  • Pre-Sales Support
  • Get Necessary Details from Clients to Fix the Issues Quickly

24x7 Live Chat Support

 24x7 Live Chat Support
  • Unlimited Live Chat Support via (Live Response, CCS, Provide Support etc.)
  • Handling Most of the Issues via Live Chat
  • Escalating Sales and Billing Related Chats to Concerned Department

Server Management

Estimated Analysis And Completion Time
  • Full Server Management
  • Unlimited Admin work
  • Server Security
  • Service Optimizations
  • Server Supported - Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk )

Basic & Advance Security

System Optimization And Hardening
  • Server Securing and Hardening
  • Firewall Installation & Configurations
  • PHP Hardening
  • Malware scanning
  • Anti-spam configurations
  • Re-Secure a Server after Intrusion
  • And Many More...

Communication With Datacenters

Communication With Datacenters
  • For Server Reboots (Via Ticket, Remote Console etc...)
  • Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades

24x7 Server Monitoring Free

Logging And Auditing
  • Techs will be monitoring the Server 24x7
  • HTTP, PING, SMTP, POP and FTP monitoring
  • Restarting services for service failure alerts.
  • Fixing issues if any of the services have problems
  • Nagios Web-Interface