Wanted someone to look after your support operations during night hours? Our Sleep Well Plan is what you'll be looking for, This plan offers unlimited ticket plus live chat supports in your night shifts when you already have day time staff and want a solution in your night shifts. Our support team will be working for 12 hours, 7 days a week thus providing you complete support.

Unlimited Tickets Support

Unlimited Tickets Support
  • Manage Unlimited Tickets 12x7 using
  • 12 hours support of your choice
  • Escalate Tickets to Concerned Department if needed
  • Linux and Windows server supported
  • Unlimited servers supported
  • Services Optimization

    Security Software Installations
    • Apache
    • IIS
    • MySQL
    • MS-SQL
    • Mail Servers (EXIM, Qmail, MailEnable etc...)
    • And Many More...

    Response Time 30 Minutes As Per SLA

     Response Time 30 Minutes As Per SLA
    • Initial Response within 1 Hour to your Clients
    • Routine follow-up with the Tickets
    • Escalating Tickets to Proper Department (Sales or Billing)
    • Pre-Sales Support
    • Get Necessary Details from Clients to Fix the Issues Quickly

    12x7 Servers Monitoring

    Disaster Recovery & Hack Recovery
    • Techs will be monitoring the Server 12x7
    • HTTP, PING, SMTP, POP and FTP monitoring
    • Restart Services if necessary
    • Fix issues if any of the services have problems

    Server Management

    Server Management
    • Full Server Management
    • Server Security
    • Service Optimizations
    • Linux ( cPanel, Plesk & DirectAdmin)
    • Windows ( Plesk & Helm)

    Basic & Advance Security

    System Optimization And Hardening
    • Server Securing and Hardening
    • Firewall Installation & Configurations
    • PHP Hardening
    • Malware scanning
    • Anti-spam configurations
    • Re-Secure a Server after Intrusion
    • And Many More...

    Communication With Datacenters

    Communication With Datacenters
    • For Server Reboots (Via Ticket, Remote Console etc...)
    • Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades )

    Third Party Scripts Support

    Logging And Auditing
    • Installing, Configuring Scripts like Joomla, WordPress, Mambo and other Fantastico Based Scripts
    • Server Monitoring Software like Nagios etc.
    • Advance Application Installations