Shared Server Plan                                                     $250/Server :: Order Now ::

 

Shared server support offers you a complete per server support package for limited ( below 1000) domains. This package will keep your cost of support under fixed budget as this plan also includes 24x7 Technical Live chat + monitoring all your servers absolutely FREE. Please contact sales if you have more then 2 servers we will be happy to offer you great discounts. Under this plan, we also work with your upstream providers in case of server down or reboots.

 

  Unlimited Tickets Support.
  • Manage unlimited tickets 24x7 using helpdesk (Kayako, Perldesk etc...)
  • Escalate tickets to concerned department if needed.
---------------------------------------------------------------------------------------------------------------------------------------   Server Management
  • Full Server Management plan
  • Server Security
  • Service optimizations
  • Linux ( Cpanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)
---------------------------------------------------------------------------------------------------------------------------------------   Services Optimization
  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, Mailenable etc...)
  • and many more...
---------------------------------------------------------------------------------------------------------------------------------------   Basic & Advance Security.
  • Server securing and hardening
  • Firewall installation & configurations.
  • PHP Hardening
  • Rootkit and root access alerts
  • Re-secure a server after intrusion
  • and many more….
---------------------------------------------------------------------------------------------------------------------------------------   Response time 20 minutes as per SLA
  • Initial response within 20 mins to your clients.
  • Routine follow-up with the tickets
  • Escalating tickets to proper department ( Sales or Billing )
  • Pre-Sales support
  • Get necessary details from clients to fix the issues quickly.
---------------------------------------------------------------------------------------------------------------------------------------   Communication with Datacenter’s
  • For Server reboots (Via ticket, Remote Console etc...)
  • Follow-up with the DC for any issues ( Hardware, Reboots or upgrades )
---------------------------------------------------------------------------------------------------------------------------------------   24x7 Server Monitoring Free worth $20
  • Techs will be monitoring the server 24x7.
  • Restart services if necessary.
  • Fix issues if any of the services have problems
---------------------------------------------------------------------------------------------------------------------------------------   24x7 Live Chat support
  • Unlimited Live chat support via ( LiveResponse, CCS, Providesupport etc. )
  • Handling most of the issues via Live chat
  • Escalating sales and billing related chats to concerned department
---------------------------------------------------------------------------------------------------------------------------------------   Risk Free Trial : 3 days Sign up now