Semi Dedicated Staff Plan                                        $1400/Monthly :: Order Now ::

 

Our Semi dedicated staff plan is a "Team" of highly qualified technical people who are Industry recognized and Internationally Certified, The idea of semi dedicated staff is minimizing the support cost by sharing the team on Multiple support projects. The response time may not be exactly as dedicated staff but you will be satisfied with the overall performance the skills of our system administrators.

 

  Unlimited Tickets Support.
  • Semi Dedicated 24x7 technical team
  • Manage unlimited tickets 24x7 using helpdesk (Kayako, Perldesk etc...)
  • Escalate tickets to concerned department if needed.
---------------------------------------------------------------------------------------------------------------------------------------   Server Management
  • Full Server Management plan
  • Server Security
  • Service optimizations
  • Linux ( Cpanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)
---------------------------------------------------------------------------------------------------------------------------------------   Services Optimization
  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, Mailenable etc...)
  • and many more...
---------------------------------------------------------------------------------------------------------------------------------------   Basic & Advance Security.
  • Server securing and hardening
  • Firewall installation & configurations.
  • PHP Hardening
  • Rootkit and root access alerts
  • Re-secure a server after intrusion
  • and many more….
---------------------------------------------------------------------------------------------------------------------------------------   Response time 60 minutes as per SLA
  • Initial response within 60 mins to your clients.
  • Routine follow-up with the tickets
  • Escalating tickets to proper department ( Sales or Billing )
  • Pre-Sales support
  • Get necessary details from clients to fix the issues quickly.
---------------------------------------------------------------------------------------------------------------------------------------   Communication with Datacenter’s
  • For Server reboots (Via ticket, Remote Console etc...)
  • Follow-up with the DC for any issues ( Hardware, Reboots or upgrades )
---------------------------------------------------------------------------------------------------------------------------------------   24x7 Server Monitoring
  • Techs will be monitoring the server 24x7.
  • Restart services if necessary.
  • Fix issues if any of the services have problems
---------------------------------------------------------------------------------------------------------------------------------------   24x7 Live Chat support
  • Unlimited Live chat support via ( LiveResponse, CCS, Providesupport etc. )
  • Handling most of the issues via Live chat
  • Escalating sales and billing related chats to concerned department
---------------------------------------------------------------------------------------------------------------------------------------   Weekly reports
  • Sending ticket reports ( Resolved, Pending and Closed tickets )
  • Weekly server status report ( Disk usages, Security status, Server performances etc )
---------------------------------------------------------------------------------------------------------------------------------------   Third Party scripts support
  • Installing , configuring scripts like joomla, wordpress, mambo and other fantastico based scripts.
  • Server monitoring softwares like nagios etc.
  • Advance application installations.
---------------------------------------------------------------------------------------------------------------------------------------   Risk Free Trial : 8 hours daily for 7 days Sign up now