| Unlimited Tickets Support. |
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24x7 Ticket Support
Unlimited Administration Tickets
Escalate tickets to concerned department if needed |
| Response and Resolution Time |
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Within 1 Hour Response time Guarantee for Support Tickets
Within 24 Hour Resolution time Guarantee for Support Tickets |
| Services Optimization |
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Apache Tweaking
MySQL Optimization
Deactivation of Unused/Insecure Services |
| Server Management |
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Initial Server Setups
Service upgrades
Account management
Php and Apache compilation with advanced modules
Plesk upgrades and components support
Updates applied as required
Fixing failed services |
| Basic Security |
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Server securing and hardening
Firewall installation & configurations.
Alerts on brute force attacks.
SMTP tweaking
PHP hardening
Root email alerts
Weekly server reports |
| Server Restorations |
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Backup configurations.
Backup restorations, Database restorations etc |
| 3rd Party Software Installation |
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ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, ImageMagick, Advance Perl modules etc.. |
| Disaster Recovery & Hack Recovery |
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If your server is under spam or hacked with external scripts under /tmp, We will investigate and fix the issue. |
| Server Log Monitoring |
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Techs will be monitoring the server logs
Restart services if necessary and required
Fix issues if any of the services have problems. |
