150 Ticket Pack Monthly                                             $525/Monthly :: Order Now ::

 

Tickets are purchased on a monthly basis. A ticket is defined as containing a response from our support staff member. Please note that while a ticket with one response from our team is counted as one complete ticket (this includes escalated tickets), a ticket with 20 responses from our team is also counted as one complete ticket. You may contact our sales department sales@24x7servermanagement.com if you have more then 150 tickets on average per month.

 

  Ticket Slabs.
  • 150 Tickets $3.50 per ticket
  • 250 Tickets $3.25 per ticket
  • 500 Tickets $3.00 per ticket
  • 1000+ Tickets $2.90 per ticket
---------------------------------------------------------------------------------------------------------------------------------------   150 Tickets Support.
  • Manage tickets using your helpdesk (Kayako, Perldesk etc...)
  • Unlimited administration & server management
  • Escalate tickets to concerned department if needed ( Abuse, Sales or billing )
---------------------------------------------------------------------------------------------------------------------------------------   Server Management
  • Full Server Management
  • Server Security
  • Server & OS Upgrades
  • Service Optimizations
---------------------------------------------------------------------------------------------------------------------------------------   Basic Security
  • Server securing and hardening
  • Firewall installation & configurations.
  • Re-secure a server after intrusion
---------------------------------------------------------------------------------------------------------------------------------------   Control panel and OS support
  • Cpanel, Plesk, DirectAdmin, Helm – CentOS, Fedora, RHEL or FreeBSD
  • Fixing license issues, spamming, abuse or server load issues
---------------------------------------------------------------------------------------------------------------------------------------   Communication with Datacenter’s
  • For Server reboots (Via ticket, Remote Console etc...)
  • Related in any technical aspect.
  • 60 minutes follow-ups for any issues with the DC.
---------------------------------------------------------------------------------------------------------------------------------------   Response time 30 minutes
  • Initial response time 30 mins
  • Resolution time Max 6 hours, Though tickets are resolved within 1 hour
---------------------------------------------------------------------------------------------------------------------------------------   Third Party scripts support
  • Installing , configuring scripts like joomla, wordpress, mambo and other fantastico based scripts.
  • Server monitoring softwares like nagios etc.
  • Advance application installations ( FFMPEG, PHPMotion and many more )